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Most popular courses

Forbes Travel Guide Star Service
The Forbes Travel Guide Star Service is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of three on demand lessons.


The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.
Food Safety in post lockdown hospitality
Food safety and hygiene is a key factor for those working in the hospitality industry and it is essential that all employees understand the risk and hazards involved in ensuring food safety is maintained at all time. These include food production and processing, catering and retailing, and all those who at some point come into contact with food.
This course is mainly targeted at those who work in the food industry such as hotels, catering establishments, supermarkets etc. The aim is to understand the legal requirements for food safety and how it can be applied in practice..
COVID-19 Infection Control & Prevention
The highest standards of sanitation are required in a wide range of contexts and even more so in light of recent developments with the COVID-19 pandemic. This course offers participants the opportunity to acquire necessary knowledge and skills to control and prevent infections in a range of workplace settings. The objective of this training programme is to provide participants with an understanding of infection, how it can be prevented and how it can be controlled.
The OZO Academy offers a practical based training programme providing appropriate level of knowledge to prevent and control infection for those working in the hospitality and healthcare professions.
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COVID-19 and Tourism
The COVID-19 pandemic has caused significant disruptions in the global economy.
By the end of the first quarter of 2020, the COVID-19 pandemic had brought international travel to an abrupt halt and significantly impacted the tourism industry. For many developed and developing countries, the tourism sector is a major source of employment, government revenue and foreign exchange earnings. Without this vital lifeline, many countries may experience a dramatic contraction in GDP and a rise in unemployment. Using a computable general equilibrium model (GTAP), we assess the implications of the COVID-19 crisis on the tourism sector. Depending on the duration of the global lockdown, the paper estimates the direct and indirect costs of the shutdown for 65 individual countries and regions and
65 sectors, covering the global economy. In some countries, unemployment could rise by more than 20 percentage points and some sectors could nearly be wiped out if the duration of the tourism standstill is up to one year. Further the paper puts forward policy recommendations for governments to avert the worst effects and facilitate recovery.
Travel and Tourism: A force for good in the World
Travel & Tourism is one of the world's great industrial sectors. It drives economic growth, creates jobs, improves social development and promotes peace. Hundreds of millions of people around the world are dependent on the sector for their employment. In some island economies, Travel & Tourism is not just the biggest employer, it is effectively the only employer. Our role in contributing to the creation of sustainable economies and as a transformative force for improving millions of lives was recognised by the United Nations, which designated 2017 as the International Year of Sustainable Tourism for Development. When properly managed, Travel & Tourism is undoubtedly a force for good in the world.
Travel & Tourism is a diverse sector consisting of millions of companies and employers - from the biggest global travel brands to the smallest tour operator or hostel owner. Together we form a formidable force with a voice to be heard at the highest levels of society and government.
Uniting Travel represents the major global Travel & Tourism organisations, and supports the sector in speaking with 'One Voice' on the most important issues. Formed in 2012 as the Global Travel Association Coalition, our role is to align communications, advocacy and action to leverage the power of the sector so that Travel & Tourism is recognised as a driver of sustainable and inclusive economic growth and development. With this in mind, we are proud to present our first publication in a series, Travel & Tourism - A Force for Good in the World, which focuses on the sector's global economic impact. An upcoming report to be released in the summer of 2018 will look at Travel & Tourism for a more sustainable world.
We hope that this compilation of research on the benefits of Travel & Tourism is a useful resource for the members of Uniting Travel, their members, and any other parties interested in the powerful and positive impact of the Travel & Tourism sector and its related industries, including aviation, cruise, hotels and resorts, and car rental. Travel & Tourism - A Force for Good in the World aims to provide an overview of the benefits that the sector yields, while breaking it down by industry and bringing together the key facts and figures in one document.
We would like to take this opportunity to thank all of our members including, Airports Council International, Cruise Lines International Association, International Air Transport Association, International Civil Aviation Organization, Pacific Asia Travel Association, World Tourism Organization, World Economic Forum and World Travel & Tourism Council, for their engagement and support. We would also like to thank STR Global for the provision of data on the hotels market. In particular, we would like to thank Ms Gloria Guevara, Chair of Uniting Travel, for her invaluable guidance and vision.
The Travel and Tourism Competitiveness Report 2019
The 2019 edition of the Travel & Tourism Competitiveness Report features the latest iteration of the Travel & Tourism Competitiveness Index (TTCI). Published biennially,
the TTCI benchmarks the T&T competitiveness of 140 economies and measures “the set of factors and policies that enable the sustainable development of the Travel
& Tourism (T&T) sector, which in turn, contributes to the development and competitiveness of a country.”
The Travel & Tourism Competitiveness Report is a flagship product of the World Economic Forum’s Platform for Shaping the Future of Mobility, which brings together world leaders to ensure travel and transportation systems meet 21st century demands. This report serves as a strategic benchmarking tool for policy-makers, companies and complementary sectors to advance the future development of the T&T sector by providing unique insight into the strengths and development areas of each country/ economy to enhance industry competitiveness. Further, it serves as a platform for multi stakeholder dialogue to understand and anticipate emerging trends and risks in global travel and tourism, adapt their policies, practices and investment decisions, and accelerate new models that ensure the longevity of this important sector. The index is comprised of four subindexes, 14 pillars and 90 individual indicators, distributed among the different pillars.

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