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The aim of this Award is to provide candidates with the specialist skills and knowledge to work as a bartender in the beverage sector. The Award is aimed at those working in an environment that serves and prepares a range of hot and cold beverages such as, bars, hotels and restaurants.

The course covers the full range of products used in making drinks and on completion of the course candidates will be able to prepare cocktails, select and use suitable types of glasses.
In addition, the course focuses on the importance of presenting a positive personal image, use of effective communication techniques and responsible service and regulatory framework connected to the sale of alcohol

Aims
Understand the essentials of bartending
Develop knowledge of range of beverages and service techniques
Demonstrate competence in use of equipment, garnishing & presentation
Work in safe and hygienic manner and be a professional member of team

Learning Outcomes
By the end of this module, students should be able to:
Select and use appropriate bar equipment
Prepare stores and areas for bar service
Prepare bar and deliver service correctly and in line with establishments procedures
Demonstrate cocktail making techniques
Work in a safe and hygienic manner
Acquire necessary key skills from preparation, set up, serving and clearing
Display knowledge of beers, wines and spirits service
Display knowledge of range of cocktails
Understand the importance of customer service and teamwork
Display knowledge of responsible serving of alcohol
Understand current legislation on the serving of alcohol
Understand the importance of opening /closing checklist
Apply a range of serving methods
Demonstrate ability to use a variety of techniques
Demonstrate ability to pour and flair
Process orders and billing in a prompt and efficient manner
Use appropriate communication techniques with customers and team
Present a positive professional personal image
Demonstrate working practices in line with current health and safety regulations and codes of conduct
Understand health and safety regulations and other relevant regulations that apply on the job
Apply health and safety procedures relevant to the working environment
Demonstrate competency in putting into practice safe working practices in preventing hazards to people and equipment
Explain the current regulatory framework and relevant codes of conduct with regard to health and safety and the serving of alcohol
Ensure the application of the recent code of practice for outlets serving alcoholic beverages
The Forbes Travel Guide - Revenue Management Course forms part of the Forbes Travel Guide Management Excellence Programme and consists of two courses.

Introduction to Revenue Management
This lesson will present the fundamentals of revenue management. Topics will include pricing strategies for determining room rates, and how this is driven by factors including occupancy as well as guest behaviour and historical data.

Rooms Cost Controls
In this session, time will be spent understanding an inventory along with necessary equations and strategy to determine the best way to manage overall costs. There will be a full overview of the highest cost items in room operations along with tips on lowering those costs.
The Forbes Travel Guide Food and Beverage ROI Improvement is part of the Forbes Travel Guide Management Excellence Programme and consists of two courses.

Food and Beverage Upselling and Driving Revenue
When it comes to upselling and driving revenue, being the expert on your restaurant and your product is key. Learn how to combine this expertise with your ability to pick up on guest cues and preferences to upsell for cocktails, food, wine and other hotel services. Time will be spent exploring creative ways properties around the globe drive their food and beverage revenue.

Food and Beverage Cost Controls
This session will focus on the management and tracking of Food & Beverage inventories to create efficiencies, reduce waste, and control cost. We will explore how having a proper inventory management system informs timely ordering, storing and tracking of food and beverage items, and gives you real-time visibility into what is on your shelf.