Filters

Search Programme

Learn about the Food and Beverage Standards Chinese Guests expect at your establishment. The Chinese Traveller Standards service course explains the basics of Chinese culture, with a special focus on food and beverage services. Learn about Chinese tea culture, the Chinese banquet and how to engage in a respectful and informed manner with your Chinese guests.

Understanding the Chinese Traveler Hotel and Spa
Knowing the unique wants and desires of our guests from various global regions enables us to customize experiences, create memories and build loyalty. This session focuses on the distinctiveness of the Chinese traveler, and preferences and expectations for their travel experience.

Understanding the Chinese Traveler Food and Beverage
It is said that the way to capture the heart of a Chinese traveler is through the stomach. Learning more about our Chinese guests and understanding their ideal dining experience will inform the way we interact, speak to our menu and provide service.
The aim of this Award is to provide candidates with the specialist skills and knowledge to work as a bartender in the beverage sector. The Award is aimed at those working in an environment that serves and prepares a range of hot and cold beverages such as, bars, hotels and restaurants.

The course covers the full range of products used in making drinks and on completion of the course candidates will be able to prepare cocktails, select and use suitable types of glasses.
In addition, the course focuses on the importance of presenting a positive personal image, use of effective communication techniques and responsible service and regulatory framework connected to the sale of alcohol

Aims
Understand the essentials of bartending
Develop knowledge of range of beverages and service techniques
Demonstrate competence in use of equipment, garnishing & presentation
Work in safe and hygienic manner and be a professional member of team

Learning Outcomes
By the end of this module, students should be able to:
Select and use appropriate bar equipment
Prepare stores and areas for bar service
Prepare bar and deliver service correctly and in line with establishments procedures
Demonstrate cocktail making techniques
Work in a safe and hygienic manner
Acquire necessary key skills from preparation, set up, serving and clearing
Display knowledge of beers, wines and spirits service
Display knowledge of range of cocktails
Understand the importance of customer service and teamwork
Display knowledge of responsible serving of alcohol
Understand current legislation on the serving of alcohol
Understand the importance of opening /closing checklist
Apply a range of serving methods
Demonstrate ability to use a variety of techniques
Demonstrate ability to pour and flair
Process orders and billing in a prompt and efficient manner
Use appropriate communication techniques with customers and team
Present a positive professional personal image
Demonstrate working practices in line with current health and safety regulations and codes of conduct
Understand health and safety regulations and other relevant regulations that apply on the job
Apply health and safety procedures relevant to the working environment
Demonstrate competency in putting into practice safe working practices in preventing hazards to people and equipment
Explain the current regulatory framework and relevant codes of conduct with regard to health and safety and the serving of alcohol
Ensure the application of the recent code of practice for outlets serving alcoholic beverages
India is among the fastest growing outbound travel market with young Indians now embarking on an outbound holiday at a much younger age. India outbound tourism market size is expected to generate revenues of around US$ 62 billion by 2026. The Indian traveller is becoming more discerning and looking for tailored and customised trips, with digitization, rise in internet users and growing internet penetration, there’s an increased awareness for Indians to explore the world around them.