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Cultural diversity can be a great positive asset in the workplace. But in many cases we are not always sure how to interact most effectively with those whose values and behaviours differ from our own.

How well employees can interact with colleagues from different cultural backgrounds, adapt to new multicultural working environments can be fundamental to how a company performs in local and international markets. In today’s business world, an increasing number of businesses in Malta consider intercultural skills to be a vital ingredient for success.

With the growing importance of integration on the business agenda and the fact that Malta now has a multicultural workforce, the purpose of this Award is to introduce employees from different cultural and ethnic backgrounds to understanding what it means to work in a multicultural environment.

Choosing this Cultural Integration course as part of a professional development will give participants the skills and techniques to thrive in multicultural environments and build fruitful working relationships in Malta.
The aim of this Award is to provide candidates with the specialist skills and knowledge to work as a bartender in the beverage sector. The Award is aimed at those working in an environment that serves and prepares a range of hot and cold beverages such as, bars, hotels and restaurants.

The course covers the full range of products used in making drinks and on completion of the course candidates will be able to prepare cocktails, select and use suitable types of glasses.

In addition, the course focuses on the importance of presenting a positive personal image, use of effective communication techniques and responsible service and regulatory framework connected to the sale of alcohol

Aims

Understand the essentials of bartending
Develop knowledge of range of beverages and service techniques
Demonstrate competence in use of equipment, garnishing & presentation
Work in safe and hygienic manner and be a professional member of team
Learning Outcomes

By the end of this module, students should be able to:

Select and use appropriate bar equipment
Prepare stores and areas for bar service
Prepare bar and deliver service correctly and in line with establishments procedures
Demonstrate cocktail making techniques
Work in a safe and hygienic manner
Acquire necessary key skills from preparation, set up, serving and clearing
Display knowledge of beers, wines and spirits service
Display knowledge of range of cocktails
Understand the importance of customer service and teamwork
Display knowledge of responsible serving of alcohol
Understand current legislation on the serving of alcohol
Understand the importance of opening /closing checklist
Apply a range of serving methods
Demonstrate ability to use a variety of techniques
Demonstrate ability to pour and flair
Process orders and billing in a prompt and efficient manner
Use appropriate communication techniques with customers and team
Present a positive professional personal image
Demonstrate working practices in line with current health and safety regulations and codes of conduct
Understand health and safety regulations and other relevant regulations that apply on the job
Apply health and safety procedures relevant to the working environment
Demonstrate competency in putting into practice safe working practices in preventing hazards to people and equipment
Explain the current regulatory framework and relevant codes of conduct with regard to health and safety and the serving of alcohol
Ensure the application of the recent code of practice for outlets serving alcoholic beverages