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Discussion with my guest Alejandra Abad, a 2019 graduate from Ecole hôtelière de Lausanne, about career paths and motivation to stay or leave the traditional hotel career.
How should hospitality management provide leadership for hotel trainees. Presenting practical feedback from hospitality management trainees
Discussion with my guest Sehnaz Cehreli Shefik, owner and founder of the first boutique hospitality consultancy company in Turkey, about;
- Young Travellers needs
- Luxury travel trends
- What makes a destination a ¨luxury destination. ¨

A little bit about Sehnaz Cehreli Shefik:
She found Cehreli Tourism, Promotion, Organization, and Consulting Ltd. Co. with her brother Ibrahim Cehreli who has been working in the investment banking and finance industry for 10 years. Throughout the years, they have realised most of the important international hotel chain projects in TURKEY and other countries.

Şehnaz Çehreli Shefik is also an active volunteer participant in tourism industry with her memberships in International and Turkish Tourism Associations. She has been awarded as "THE BUSINESSWOMAN OF THE YEAR" in 2001-2002 for the Hotel and Tourism Industry in Turkey.
I joined joined the Les Clefs d'Or Finland 40th anniversary reception held at Kämp hotel in Helsinki. Met up with the founding members and current and past Presidents of the organisation. Check out the video what they have to say why they are passionate about being members and wearing the Golden Keys on their lapel.
- Breaking down what Forbes Travel Guide do in global luxury travel. ( Inspections, Classifications and Service standards)
- What are the needs of high end luxury travellers ( Boomers, Gen X, Gen Y, Gen Z are they really that different?
- Challenges in the industry with hotel school graduates. How to attract, inspire and motivate the new generation talent.
- Challenges with Concierge, out source or retain in-house. Pro active vs. Re-active. Concierge service at its best!
- Service style staff unscripted vs scripted.
- What does luxury service mean to Filip Boyen himself.
Have you noticed what are the talks among friends and also between people in Social Media about year 2020 travel plans?

I am hearing some stuff and there is a trend. Jayanth Kolla has collected some valuable data .
We will discuss exactly what seems to be happening around the world about holiday travel aka the travel bubble..
The next innovation and disruption in the Travel and Tourism industry could come from... Banking & Financial Services and Technology industries

According to a research made by Podium 96% of businesses say a fast response to customers is important.
Yet, 82% of customers say businesses aren't fast enough.
There is a huge gap between expectation and actual when it comes to speed and responsiveness. But smart organizations can close that gap, attract more customers, and steal market share.

I discuss with Jayanth Kolla, Founder and Partner, Convergence Catalyst
potential Disruption, Marketing Ideas and Tips and Deep Technologies based Solutions for current and post-Covid world for the Travel and Hospitality industry
Discussion with my guest Vilhelmiina Mähönen, where she reveals some great reasons about driving your viewers to your website than to a social media platform.
What are the most important deep tech solutions for travel and tourism, and why they matter?
Key Social Media Marketing Skills for Tourism Businesses: Here you will learn how to use professional skills that can help improve your tourism business' social media efforts. We'll share practical tips, tourism business examples, and specific action steps to help you get started.
As marketers must develop an understanding of consumer needs and motives and develop marketing strategies accordingly. We will share an understanding of how consumers make decisions, consider the personal and environmental factors that influence consumer decisions, understand the strategic implications of consumer influences and decisions for product, advertising, pricing, and distribution strategies
Data Analytics are being increasingly used across various industry sectors to aid companies and their personnel to better understand and predict customer behavior, offer personalized services, increase operational efficiencies and business revenues. In Travel and Hospitality industries too, Data Analytics are being effectively used by various industry players including Airlines, Airports, Restaurants, Hotels, Resorts, Tourist Hotspots.
This course is designed for Travel and Hospitality industry professionals or people looking to enter these industries, to not only understand the fundamentals of Data Analytics, but also how they can be implemented in these industries – benefits, various methodologies and platforms and associated business, revenue and partnership models driven by these platforms... along with key learnings from existing successful implementation of Data Analytics platforms in Travel and Hospitality industries.
Artificial Intelligence (AI) is fast evolving as the most advanced, advantageous and cutting-edge technology across the world and across all industries. Although, there are a number of innovations in the technology still underway, and is evolving at an extremely rapid pace, the current form is already being implemented globally, with tremendous results. Rapidly evolving as a ‘Deep Technology’, AI is slated to soon become ubiquitous like Electricity, Wireless Telecom and GPS technologies and transform every business and industry.
This course, designed specifically for existing and new professionals of the Hospitality industry, aims to introduce the fundamental concepts of AI technology, its various forms and implementations, its evolution, capabilities and limitations. Furthermore, this course is customized for Hospitality industry and delves deeper into the applications and implementations of AI in the industry, with examples, its impact on business and operations, and future potential and outlook for the industry.
The Coronavirus pandemic has impacted the Travel, Tourism and Hospitality industries significantly. Even in different countries and economies around the world that have lifted the lockdown and quarantine restrictions, the Hotels and Restaurant business owners and staff are feeling as though they have started from scratch all over again. Moreover, various restrictions, limitations and guidelines that the pandemic has introduced such as social distancing, sterilizing surfaces, cleaner air circulation, etc., become increasingly difficult to be constantly imposed, monitored and adhered to.
Technology can play a key role in ensuring near-perfect imposition of the new pandemic-induced guidelines for the hospitality industry. There exist various digital technologies based solutions that have been developed to not only tackle, but also Hospitality industry businesses to grow in the current and post Covid world. This course offers a view into such technologies and solutions and how best they could be used to re-build the businesses in the Hotels and Restaurants domains. The course is designed to present most innovative and creative ideas and solutions from around the world.