Filters

Search Programme

The figure of the protocol personnel in a Government and Institutional travel plays a very important role as a crucial element for the achievement of the missions' objectives.

In relation to the relevance of the protocol aspects in the Governmental and Institutional Travel and Tourism (GITT) sector, the course aims to enable students to acquire the knowledge that will allow them to develop the appropriate strategies to cover the needs of the Delegation.

Know the principles that help to satisfy the demands of this sector and its impact on the usual operations in services suppliers. Knowledge of these specific procedures will help services suppliers, as well as the organizers of these trips, with the aim of improving communication and coordination between them.

In addition, during the program, the fundamentals that the United Nations Organization has defined in relation to Sustainable Tourism Development will be taken into account, evaluating their application to the different areas of action involved in the government travel sector.

Take the first step to increase your competitiveness and positioning through specialized training in this new sector, government and institutional travel: a new field of knowledge in an industry that is constantly evolving.
The Governmental and Institutional Travel and Tourism (GITT) sector possesses a number of inherent characteristics that determine the actions to be carried out for its proper planning and organization.

Meet a new sector within Tourism, the government and institutional travel sector, an important market niche that promotes attractive professional opportunities with an obvious future projection.

The course allows, through the analysis of the historical evolution of International Relations, to know the impact on the development, and increase, of governmental and institutional travel as a basis for the definition of the new concept of travel "Governmental and Institutional Travel and Tourism (GITT)", which has allowed to define and frame this new sector.

It identifies and positions these unique travellers within the tourism industry, through key concepts such as status, rank and institutional role, as a basis for understanding and knowing the set of relationships, phenomena and motivations that define this type of travel. The objective of the course is to contextualize the student in the sector, identifying those particularities that differentiate them from the rest of the trips.

Take the first step to increase your competitiveness and positioning through specialized training in this new sector, the travel of governments and institutions: a new field of knowledge in an industry that is constantly evolving.
Diplomats, international relations, embassies, consulates, services suppliers are sectors with a high impact within the new Governmental and Institutional Travel and Tourism (GITT) sector.

Obtain the most demanded professional capacities and skills to work in this new sector, the travel sector of governments and high institutions, an important market niche that promotes attractive professional opportunities, and where the availability of trained and qualified professionals is highly valued.

Take the first step to increase your competitiveness and positioning through specialized training in this new sector, government and institutional travel: a new field of knowledge in an industry that is constantly evolving.
In this workshop style-session, the Executive Trainer will work with the teams to create a measurable and specific critical path to getting the results they desire. After this session, the team will have the groundwork to incorporate their action plans for exceptional service.
This session is designed to provide leaders with a better understanding of the Emotional Engagement scale. Discussions will focus on what it takes to create an “awestruck” interaction with guests – and how to avoid the pitfalls of transactional or robotic interactions.
This session takes a deep dive into the reasons and intent behind particular service standards. The understanding of “why” will then transition into discussions surrounding multiple ways to achieve the standards based on various guest scenarios.
Learn how to create five-minute, successful learning opportunities that you can incorporate into your pre-shifts. We will challenge teams to write activities of their own based on their departmental needs, using the tools we discuss.
This session is ideal for teams starting on the Forbes Travel Guide journey. We will identify the most effective ways to create or enhance your service culture and provide best practices that you can put into practice immediately.
This session focuses on holding staff accountable to drive better results. We will delve into communication and accountability as a mindset, rather than a formula, to reinforce one of the most important aspects of leadership.
This session will provide tools for leaders needing to hire and train new associates expediently. While you can use these guidelines in any onboarding scenario, we will focus specifically on the efforts and need to train staff hired for the upcoming season, or in a situation requiring mass rehiring.
In this session we will identify how to cultivate a stronger emotional connection with guests when handling a service opportunity. Learn how empowering staff to resolve guest problems with confidence, as well as empathy, consistently drives greater guest satisfaction and loyalty.
This session highlights how your property’s sense of place can impact the distinctive and luxurious impression you make. Using pictures and stories from the world’s best hotels, restaurants and spas, we will work to define your sense of place and how to best to tell your story.
In this session we will define the Essence of Hospitality and what it means for your property. From there we will create ways to drive this with your teams on a regular basis so that it becomes habit, most especially during stressful times. Learn intuitive service techniques that can assist staff in appropriately reading guests in a variety of situations.