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Cultural diversity can be a great positive asset in the workplace. But in many cases we are not always sure how to interact most effectively with those whose values and behaviours differ from our own.

How well employees can interact with colleagues from different cultural backgrounds, adapt to new multicultural working environments can be fundamental to how a company performs in local and international markets. In today’s business world, an increasing number of businesses in Malta consider intercultural skills to be a vital ingredient for success.

With the growing importance of integration on the business agenda and the fact that Malta now has a multicultural workforce, the purpose of this Award is to introduce employees from different cultural and ethnic backgrounds to understanding what it means to work in a multicultural environment.

Choosing this Cultural Integration course as part of a professional development will give participants the skills and techniques to thrive in multicultural environments and build fruitful working relationships in Malta.
The course is aimed at those who have already been working in a housekeeping position and who wish to improve their knowledge and skills in relation to duties and tasks related to a range of housekeeping activities.

The purpose of the course is to provide a specialized level of training to expose trainees to the range of cleaning and housekeeping tasks over and above those covered in Basic Housekeeping. It focuses on a range of cleaning techniques as well as a variety of specialized tasks by providing the necessary knowledge, skills, and competences to each trainee. On successful completion of the course the trainee is able to work professionally in any housekeeping environment

The programme will be delivered by means of highly interactive sessions between instructor and participants thus enabling them to acquire necessary skills, critically reflect on their current practices and develop better understanding & confidence in improving and striving towards providing top quality services to the company and its clients.
The Forbes Travel Guide Housekeeping is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of three courses.


The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.