Cultural diversity can be a great positive asset in the workplace. But in many cases we are not always sure how to interact most effectively with those whose values and behaviours differ from our own.
How well employees can interact with colleagues from different cultural backgrounds, adapt to new multicultural working environments can be fundamental to how a company performs in local and international markets. In today’s business world, an increasing number of businesses in Malta consider intercultural skills to be a vital ingredient for success.
With the growing importance of integration on the business agenda and the fact that Malta now has a multicultural workforce, the purpose of this Award is to introduce employees from different cultural and ethnic backgrounds to understanding what it means to work in a multicultural environment.
Choosing this Cultural Integration course as part of a professional development will give participants the skills and techniques to thrive in multicultural environments and build fruitful working relationships in Malta.
By the end of the course participants will be able to:
understand what makes the cultures that they are familiar with distinct and compare these with less familiar cultures
use a selection of tried and tested communication techniques
identify their intercultural strengths and areas needing further development.
examine how cultural and other influences have shaped their workplace communication preferences and how these may be viewed by others
demonstrate flexibility in adapting their behaviour and communication style to a range of multicultural and multilingual contexts.
appreciate diversity & inclusion in teams and capitalise on it to enhance team harmony and performance
make a positive contribution to team cohesion, enabling the team to better cope with uncertainty and impromptu situations
The course will consist of highly interactive workshops and team-based activities giving participants the opportunity to explore and build competencies in cultural integration.
Define culture and identify cultural patterns
Defining Malta: culture, society, history and heritage
Explaining culture – investigating personal culture
Cross cultural awareness exercise
Understanding stereotypes and their dangers
Overcoming assumptions, prejudices and misunderstandings
How to make the best first impression
Differing codes: communication styles, language, use of time, decision-making, information transfer, ways of reasoning, importance of relationships, attitude to change
Identifying communication types – paralinguistic, gestures, direct and indirect
Dealing with difference & communicating effectively
Hofstede’s Dimensions of cross culturalism
Understanding the cultural differences inherent to values
Avoiding cultural shock – fostering inclusion, tolerance and intercultural awareness
Developing ways of dealing effectively with diversity
Techniques for overcoming cultural barriers
Maximising the Benefits for the Workplace
Identifying values at work to overcome misunderstanding
Cultural differences and potential synergies with colleagues
Reflecting on shared cultural values, attitudes and behaviours
Creating an environment of growth to share best practices
Ways of showing trust, recognition and enthusiasm
Building team cohesion
Applying cross cultural communication techniques to the workplace
Review of attitudes, beliefs, assumptions, skills and knowledge acquired and application to work roles