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Forbes Travel Guide Leadership Excellence

Forbes Travel Guide: Driving the Essence of Hospitality

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In this session we will define the Essence of Hospitality and what it means for your property. From there we will create ways to drive this with your teams on a regular basis so that it becomes habit, most especially during stressful times. Learn intuitive service techniques that can assist staff in appropriately reading guests in a variety of situations.

  • Driving the Essence of Hospitality
    • Driving the Essence of Hospitality
Joseph W. Dupree
Joseph W. Dupree
Executive Trainer Forbes - Travel Guide