1. True or False: Showing genuine care and concern for a guest can only be achieved by asking questions to learn about a guest.
2. Which of the questions below would show Genuine Interest in a guest?
3. If you are not able to say the guest’s last name, it is appropriate to:
4. What are “Golden Nuggets”?
5. The Renzi family is checking out of the hotel and stated they are going straight to the airport. There are two adults and two small children, ages 4 and 7. What can we do to provide “plus- one” service?