1. Which of the following is a thoughtful, anticipatory service?
3. Which of the following are ways to find out the guest’s name?
4. Which of these is a way to leave a memorable final impression?
Learn about the guest’s next destination and use that information in your closing Letting the guest know about traffic conditions and suggesting a faster route so they can avoid traffic congestion Offering the guest information about which gate their flight leaves from at the airport All of the above
5. Which of the following is considered well spoken?